Refund, Dispute & Cancellation Policy

Overview

At PsychSuite Technologies, LLC, we want to ensure transparency and fairness in our billing practices. This Refund, Dispute & Cancellation Policy outlines your rights and responsibilities regarding subscription payments, cancellations, and the handling of billing disputes.

No physical goods or returns

PsychSuite Technologies exclusively sells B2B software subscriptions that are delivered electronically. We do not sell, ship, or process returns or exchanges for any physical products or goods. All access to our platforms (PsychSuite and PsychLocal) is provisioned digitally upon successful payment.

Cancellation policy

You may cancel your subscription at any time using the self-serve cancellation workflow within your account settings, or by emailing our support team. Cancellations take effect at the end of your current paid billing term (monthly or annual). You will not incur any further charges after you cancel.

We do not provide refunds for the remainder of a billing period after cancellation is requested. If you choose to downgrade your plan rather than cancel entirely, the downgrade will take effect on your next billing cycle. Following a cancellation, your data will remain available for export for a period of 30 days, after which it may be permanently deleted in accordance with our data retention protocols.

Free trials and pilots

We occasionally offer promotional free trials or structured pilot programs. During the specified length of the trial, your payment method will not be charged. To avoid being billed, you must cancel your subscription before the trial period concludes. If you do not cancel, your account will automatically transition to a paid subscription at the standard rate.

Refund eligibility

While software subscriptions are generally non-refundable, we do offer specific refund windows to ensure customer satisfaction:

• Monthly Subscriptions: New monthly subscriptions are eligible for a full refund within a 14-day money-back window from the initial purchase date.
• Annual Subscriptions: Annual plans are refundable on a pro-rata basis if requested within 30 days of the initial purchase.
• Errors: Duplicate or clearly erroneous charges caused by our billing system will be refunded in full immediately upon verification.

Outside of these specific windows, refunds are not generally provided for partial months already used, or for any one-time onboarding and implementation services that have already been performed by our team.

How to request a refund

To request an eligible refund, please email info@psychsuitetech.com or call our support line. Please include your account name and invoice number in your request. We aim to respond to all refund inquiries within 2 business days. Approved refunds are issued directly to the original payment method processed via Stripe, and typically take 5–10 business days to appear on your bank statement.

Billing disputes and chargebacks

If you believe there is an error on your invoice, we ask that you contact us first before initiating a chargeback with your bank or credit card issuer. We commit to reviewing and responding to billing dispute inquiries within 5 business days.

If a chargeback is filed, we will provide the necessary evidence to the card issuer regarding the transaction and service provisioning. Please note that during an active chargeback dispute, your access to the PsychSuite platforms may be temporarily suspended until the dispute is resolved.

Failed payments and involuntary cancellation

If your payment method fails upon subscription renewal, Stripe will attempt to retry the charge automatically. We will notify you via email to update your payment information. If the payment cannot be processed after our standard grace period, your account access will be suspended and your subscription involuntarily cancelled for non-payment.

Currency and taxes

All prices are listed and charged in US Dollars (USD). Where required by law, we will calculate and collect applicable state and local sales taxes on your software subscription. The exact tax amount will be detailed on your invoice at the time of purchase.

Changes to this policy

We reserve the right to modify this Refund, Dispute & Cancellation Policy at our discretion. Any changes will be posted on this page with an updated effective date.